When moderating UX studies, it’s usually not a question of “if” but “when” things will go wrong, or at least head off in a different direction from what you had planned. Learn what to do when things get a bit awkward, or you run into a “difficult” participant in this session. Being prepared for such situations can ease the stress and ultimately result in a more successful outcome for both you and the participant. Learn the basics and tips and tricks of moderating we’ve learned over the years.