The best way to improve products is to have people use them, but researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research?
This talk will present evidence for and against reports, and describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Is it worth it to write a report? Are there quicker, more engaging alternatives? How do we make usability research usable? We’ll offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.