UX & CX: what does the venn look like & how to stand up a successful CX organization in your agency

Baltimore A

A few government agencies have successfully created a CX organization, separate from their IT, Business, Policy and any other functional groups. Others are still struggling to define what being CX-focused means and how to get there from where they are. This panel will bring a mixed group of experts who will speak to this topic and cover some of the following questions:
– Is it simply going UX to CX? Can the current UX practitioners just become CX practitioners?
– What did it take for the successful CX offices to get set up?
– Who did they have to convince about the importance of having a CX organization?
– What barriers did they have to overcome and how did they do it? Do the others without a CX organization feel the same barriers or do they have others?

The audience will have the chance to ask their own questions as well.

Government UX Senior level