Research Psychologist, US Bureau of Labor Statistics
The moderator for this panel has been a user experience specialist at her government agency for more than 20 years. She works on the design and evaluation of numerous systems, both internal and public-facing. She has also been a member of the agency’s Innovation Board for more than four years. During that time, she has worked on a number of efforts to support innovation. She has also connected with colleagues at other government agencies who are also supporting innovation to share successes and lessons learned.
Government agencies understand the value of innovation to help improve their customer service and streamline their processes. They have taken a number of approaches to support innovation, from providing technical support and training, to emphasizing the value of user-centered design in innovation. The panelists in this session will be leaders in innovation at their agencies. […]