Senior UX Designer, IBM
Jon Temple is a senior UX designer at IBM, in CIO Design, with over 20 years of experience in user-centered design and research. He received his AB from Vassar College in Psychology, and his MA and Ph.D. at the University of Cincinnati in Experimental Psychology. He completed post docs in HCI and in Human Factors.
He typically supports several projects running concurrently, including web and mobile application design, UX research to uncover user needs and pain points spanning multiple applications, exploring methods for improving the alignment between agile and design, and mentoring.
Businesses strive to monetize the relationship between user sentiment and success outcomes including user adoption, user retention, and revenue. Customer satisfaction is embraced as a top predictor of success. There are of course many ways that satisfaction can be measured. We will review several methods of measuring user satisfaction, including simple Likert scale measures of […]
Chatbots have emerged as a powerful new technology in our daily lives. Sometimes they attempt to answer our questions or provide advice, while other times they ask screening questions before handing off to another human. Despite their ubiquity, the capabilities of chatbots are often misunderstood with many people believing the chatbot can generate unique answers […]