Head of Product Design and Research, Toast, Inc.
Susan Rice leads user experience strategy, research, and design at Toast Inc., where the team is revolutionizing the restaurant industry to empower restaurants to delight guests, do what they love, and thrive. She has deep expertise in B2B and B2C applications and is passionate about motivating and coaching team members for growth in a psychologically safe and fun environment.
Susan holds a M.S. in Human Factors in Information Design from Bentley University and a B.A. in Psychology from U.C. Santa Barbara. She’s actively involved in the UX community and enjoys presenting on strategy, leadership, design thinking, and organizational change.
What is a UX leader? At some point in your career, you may find yourself asking this question as you stumble down the path with no clear direction, or you may be assuming that management is the only logical path to leadership. Well, we’re here to tell you that there are defined paths. Sometimes, they […]