Kathi Kaiser is co-founder and partner at Centralis, a Chicago-based UX consultancy. For nearly 20 years, she’s led a top-notch team in creating great user experiences for global clients, start-ups, and cultural institutions. When she’s not at the whiteboard or in the lab, Kathi may be found observing users on boats, in museums, at train stations, and anywhere else where the digital and physical worlds collide. Kathi is a frequent speaker on topics in UX, and has served as an adjunct faculty member at the Illinois Institute of Technology’s Institute of Design.