Beyond accessibility: government UX and inclusive design

Baltimore A

As UX professionals, we’re invested in making sure our digital products are doing good for our users, for our clients, and for society. But how do we gauge the “health” of our technology and tools? Creating healthy products requires us to go beyond minimum accessibility requirements toward a model of inclusive design. In this session, we suggest 4 characteristics of inclusive technology and share specific examples from our work in civic tech. We’ll share models for designing solutions that are not only accessible to people with disabilities, but to the millions of citizens who are smartphone dependent, struggle with digital and other literacy skills, or have limited data plans or slow connection speeds. Participants will leave inspired to design digital products that contribute to a more socially and economically just and healthy world.

Government UX Senior level