Sandy Hilfiker

COO and Principal, CommunicateHealth

Sandy is a leading expert in research to inform the design and development of consumer health websites and digital tools for users with limited literacy skills. She’s a passionate advocate for human-centered design with extensive experience overseeing formative and usability research with diverse audiences. As the Chief Operating Officer at CommunicateHealth, she helps oversee more than $15 million in consulting contracts focused on health literacy, health communication, and user experience.

My Sessions

Taking UX and health literacy to the next level for mobile users

Maryland Ballroom

Digital health tools have the potential to improve health decision-making. Early evidence suggests their use may even be able to improve health outcomes. However, health information and digital tools are often difficult to understand and access for the majority of the U.S. population. This presentation will discuss how limited literacy users engage with health information […]

Innovation and Emerging Technologies Senior level

Beyond accessibility: government UX and inclusive design

Baltimore A

As UX professionals, we’re invested in making sure our digital products are doing good for our users, for our clients, and for society. But how do we gauge the “health” of our technology and tools? Creating healthy products requires us to go beyond minimum accessibility requirements toward a model of inclusive design. In this session, […]

Government UX Senior level