Government agencies understand the value of innovation to help improve their customer service and streamline their processes. They have taken a number of approaches to support innovation, from providing technical support and training, to emphasizing the value of user-centered design in innovation. The panelists in this session will be leaders in innovation at their agencies. They will discuss topics such as what innovation means at their agencies, how they foster innovation (and how user-centered design fits into their process), and how other organizations might benefit from their experiences.