Managing Director, The Lab at OPM
Arianne builds capacity for innovation among federal employees by teaching human-centered design through both workshops and mentoring in addition to managing a variety of design projects that address the high-priority needs of OPM and other federal agencies. Arianne came into the federal government as a Presidential Management Fellow at the Consumer Financial Protection Bureau after earning an MBA from the University of Michigan. Prior to that, Arianne worked to build and improve access to high-quality public schools through a variety of organizations, including Chicago Public Schools, the U.S. Department of Education, and DonorsChoose.org.
Government agencies understand the value of innovation to help improve their customer service and streamline their processes. They have taken a number of approaches to support innovation, from providing technical support and training, to emphasizing the value of user-centered design in innovation. The panelists in this session will be leaders in innovation at their agencies. […]