Carol Smith

Senior Research Scientist in Human-Machine Interaction, Carnegie Mellon University's Software Engineering Institute

Carol Smith (@carologic) is a Senior Research Scientist in Human-Machine Interaction at Carnegie Mellon University’s Software Engineering Institute and an adjunct instructor for CMU’s Human-Computer Interaction Institute (HCII). She has been conducting UX research to improve the human experience across industries for 19 years. Carol’s writing has been published in magazines and books and she has presented over 130 talks and workshops in 40 cities around the world, served two terms on the UXPA international board, and is currently an Editor for the Journal of Usability Studies. She holds an M.S. in Human-Computer Interaction from DePaul University.

My Sessions

Designing more ethical and unbiased approaches

Maryland Ballroom

Humans are biased. Sadly, we are not always able to filter our deeply ingrained biases. UX designers and researchers have long understood this, but as we watch major technology companies make significant mistakes with regard to ethics and bias, the cost of not accounting for bias and ethics is becoming more evident and widely known. […]

Entry level UX Strategy

Secret confessions of a UX hiring manager

Maryland Ballroom

User Experience (UX) is a field that supports a myriad of different types of work, which can make the process of hiring UX Specialists tricky. For example, the qualities that a hiring manager would look for in someone that focuses on user engagement and research would be different than the qualities they look for in […]

Career Development and Management Entry level

Getting started with ethnography: UX research in the field

Maryland B

Learn what it takes to plan, conduct, and analyze UX research in the field, in this in-depth, full-day course. The course includes interactive practice sessions and discussions regarding the ethical and behavioral standards for researchers. The teachers have a combined 50+ years of research experience and will share their personal experiences.

Entry level Tools and Techniques