Design Lead, Service Design Studio at the NYC Mayor's Office for Economic Opportunity
Emily is a design strategist with a practice grounded in curiosity and context. She has designed policy solutions for criminal justice reform, supported international open government initiatives through co-design, and collaborated with municipalities to design human-centered approaches to open data. Prior to joining the team at the Civic Service Design Studio, she worked as a service designer for the research and design consulting firm, Reboot where she dabbled between the lines of communications design and service delivery. A Midwestern transplant, Emily graduated from Illinois State University with dual BAs in Graphic Design and Arts Technology and holds an MFA in Design for Social Innovation from the School of Visual Arts. Outside the office she can most likely be found wandering around Prospect Park or scouring the city for NYC’s best slice.
When designed well, public services can be equity engines, or mechanisms that can ensure families are able to stay healthy, live in quality housing, and access meaningful education and career pathways regardless of household income. Good design of these essential social services necessitates that the lived experience of those using and delivering is at the […]