Tim Reitzes is a designer at the Service Design Studio at the Mayor’s Office for Economic Opportunity, where his work focuses on using design to help make public services simple, accessible, and effective for the people who use and deliver them. Before working at the Mayor’s Office, Tim spent four years as an Experience Design consultant, using design methodologies to help organizations from a variety of industries solve complex problems. Prior to that, he worked at an education technology think tank, where he helped design and evaluate innovative approaches for using technology to support teaching and learning. He is a born and raised New Yorker, proud co-creator of The New York Pizza Project, and a long-suffering-but-always-devoted-and-optimistic New York Knicks fan.