Principal Design Research Manager, Microsoft
Miki currently manages design researchers at Microsoft Teams & Skype team in Bellevue, WA. She has been a design researcher/ human factors engineer for the past 20 years, working at the variety of technology companies such as Google, Sony, and Hewlett-Packard Company. She is passionate about modern collaboration tools, mobile UX, and developer UX. She has experience presenting at conferences on the topics about mixed methods, accessibility, and agile research.
Sometimes it can be hard to get access to your users directly, and many researchers rely on usability panels or other more accessible substitutes to get quick feedback to inform product decisions. Research with these groups can be a useful source of insights, but can also distort your findings if these respondents differ from your […]