Jacklynn Pham

UX designer, Innovation specialist, 18F

Jacklynn Pham is a user experience designer & researcher at 18F. The majority of her design career has been divided between detailed interaction design for digital products and communicating systems, platforms, and user experiences more explicitly for teams and stakeholders. She has worked internally for big tech companies and as a consultant for smaller teams. She has a background in visual design and English and would love to hear your story.

My Sessions

Designing user-centered forms for high-stakes services

Watertable B

Forms play an important role in our lives. When we apply for healthcare, financial services, school, legal assistance, jobs, and many other high-stakes services, we have to fill out cumbersome forms along the way. Similar to these industries, many traditional government forms were designed to meet the needs of bureaucracy, not everyday users. As a […]

Government UX Senior level